Privacy Policy

United Plumbing HVAC & Electrical ("United Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, who we share it with, and the choices you have. By using this website or submitting a form, you agree to the practices described here.

1. Information We Collect

Information you give us

When you fill out a contact or booking form, call, or text us, we collect the information you choose to provide — typically your name, phone number, service address or city, and a description of your plumbing issue. You don't have to give us this information, but we need it to schedule service and respond to you.

Information collected automatically

When you browse the site, we and our service providers automatically collect standard technical data such as your IP address, device and browser type, pages viewed, referring URL, and how you interact with the page. This is collected through cookies and similar technologies (see Section 5).

2. How We Use Your Information

• To respond to your inquiry and schedule, perform, and follow up on plumbing services;
• To call, text, or email you about your request, appointment, or quote;
• To process payments and keep service records;
• To measure and improve our website, advertising, and customer experience;
• To comply with the law and protect our rights, customers, and business.

3. Calls & Text Messages (SMS/TCPA Consent)

When you submit a form or provide your phone number, you agree that United Plumbing may contact you by phone call, text message (SMS), and email at the number provided, including through automated technology, regarding your service request. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You can opt out of text messages at any time by replying STOP, or ask to be removed from calls by telling our representative. Mobile opt-in data and consent are not shared with third parties for their own marketing.

4. How We Share Information

We do not sell your personal information. We share it only as needed:

• Service providers who help us operate — e.g., scheduling/CRM, call-tracking (CallRail), website analytics (Google Analytics, Microsoft Clarity), advertising (Google Ads), and payment processors — under agreements that limit their use of your data;
• Legal and safety reasons, when required by law, subpoena, or to protect rights and safety;
• Business transfers, if our business is merged or acquired.

5. Cookies & Analytics

We use cookies and similar technologies to keep the site working, remember preferences, measure traffic, and evaluate the performance of our advertising. Our providers may include Google Analytics (GA4), Google Ads, Microsoft Clarity, and CallRail. You can control or block cookies through your browser settings, and you can opt out of Google Analytics using Google's opt-out browser add-on. Blocking cookies may affect how parts of the site function.

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, request deletion of that information, and not be discriminated against for exercising these rights. We do not sell or share your personal information for cross-context behavioral advertising in exchange for money. To make a request, contact us using the details below; we may need to verify your identity before responding.

7. Data Retention & Security

We keep personal information only as long as needed to provide services, meet legal and tax obligations, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version. Continued use of the site after changes means you accept the updated policy.

10. Contact Us